− Manage content and research activities for internal and external customers− Manage and enable a diverse team of direct reports to conduct application and interchange research, digital asset creation, data mappings to industry standards and delivery of all content to the market− Proactively lead projects to meet current and future customer, market, and internal product content needs. Establish new processes where required− Be subject matter expert and take full ownership in catalog and content management practices, and serve as project lead and point of contact for all North American activities and deliverables− Ensure all customers are receiving data updates per their requirements, including ACES, and PIES− Maintain an environment of continuous improvemen