As a Customer Care Agent, your role will be to focus on providing outstanding service in a memorable experience with resolutions for customers, consumers and our business. You will handle customer and consumer relationships and assist with their individual service needs while delivering best-in-class customer service. Responsibilities: Handle Inbound/Outbound calls from customers and consumers Recognize individual customer service needs and resolve their inquiries Provide resolutions at the first point of contact, avoiding transferring the call or having customers call again Handle complaints and escalate any issues where appropriate including recognizing patterns or repeat issues that may be due to quality, marketing, comp