Accounting & Finance, Information Technologies, Logistics
Responsible for successfully managing data relationships with key strategic partners. This position will also be required to manage multiple internal project concurrently.
First hand accountability for independently managing product data relationship with large sized key strategic partners to ensure accurate, timely placement of Dorman data in product data systems.
Independently develops and implements new processes to increase efficiency within department. Ensures all resources are trained on processes and supporting documentation is created.
Responsible for mentoring and developing Account Specialists.
Responsible for understanding account catalog systems and best leveraging them to drive business growth and performance.
Responsible for independently managing implementation of new customer rollouts, product line expansions and other key product data initiatives
Responsible for independently managing implementation of new customer rollouts, product line expansions and other key product data initiatives.
Drive the placement of Dorman data in Internal and External catalog systems
Develop and transmit data files to customers ensuring they are loaded accurately and in a timely manner
Provide support and leadership to the Product Management team to develop detailed data which is easily searchable in customer systems
Communicate with and manage expectations for key accounts. Remove bottlenecks where possible
Assist with implementing technology solutions to meet both internal and external needs
Maintain and continue to grow knowledge of key account systems to assist Dorman with gathering relevant product data
Develop strong relationships with key accounts by meeting with customers and establishing credibility
Act as project manager for any department specific projects or as the Product Data Services liaison for corporate wide projects. Be seen as the go to resource in the Product Data Services department.
Lead all phases of these projects through planning, executing, controlling and closing.
Manage application data in central catalog tool to support new and existing products in both internal and external systems
Ensure that data in Dorman system is accurate and work with key accounts to properly load catalog data into their systems
Investigate and resolve data discrepancies reported by key accounts and customer support line
Identify opportunities and implement solutions to improve quality of Dorman data in customer systems
Lead communication with key customers and catalog teams to identify issues and opportunities to improve data
Manage the product data export process for key customers in their specific format
Bachelors degree in business management, supply chain, information systems or another related discipline.
2-5 years of experience in Customer Service, Sales, IT and/or Supply Chain field
Ability to manage multiple projects/priorities
High proficiency with computer systems and software applications, such as SAP, Excel, Access, etc.
Superior communication skills - written, oral, and presentation
Solid analytical and problem-solving skills
Experience with, and a high level of comfort in, contact with the customer both at an every-day operational level as well as at senior level when needed.
Experience with AAIA formats such as ACES and PIES
Must possess the communication skills to communicate at all levels of the organization and move projects through the organization with minimal directionPrior experience with automobile, aerospace, road construction equipment, agriculture equipment in a role described above is a plus.
Automotive experience strongly preferred.
Internal Number: 31971
About Dorman Products
Automobiles are usually the second largest expense people have in their lives. Shouldn’t we all be able to protect these investments in a reliable, cost-effective way?
That’s what Dorman has believed since 1918. Our mission is to give repair professionals and vehicle owners greater freedom to fix cars and trucks by releasing more exclusive, labor-saving and cost-effective replacement solutions than anyone else.
At our heart, we do two things: supply new products that match the fit, function and performance of original equipment manufacturer parts, and reengineer parts to fix common flaws in original part designs. Our talented team is constantly evaluating what parts are failing on today’s vehicles, so that we can steadily deliver reliable replacements.
We accomplish this through our Culture of Contribution. Our employees are called Contributors because we genuinely value every new idea our people contribute. This collaborative, entrepreneurial spirit is what drives the thousands of new products we release every year.
Today, we have tens of thousands of parts in our catalog. That’s why, if you ever need a replacement part for your vehicle, check Dorman first, at DormanProducts.com.