Provides technical assistance and solutions for customers, dealers, and distributors for all product offerings. Initiates and handles correspondence related to specific customer needs to ensure customer satisfaction and Best in Class services are retained. Initiates direct customer contact and responds to requests for sales support, reporting needs, order processing, order status, product availability status, warranty, returns, and technical support.
Duties and Responsibilities:
Primary contact for all customer concerns
Will be responsible for resolving customer concerns related to product quality and installations
Responsible for verifying customer claims as well as handling and processing all warranty related issues
Provide customers, dealers, and distributers with product knowledge and technical services
May be required to perform product installations
Will be required to communicate issues to Engineering and Quality Assurance personnel
Attendance/Punctuality – Is consistently at work and on time; Arrives at meetings and appointments on time.
Customer Service – Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
Design – Demonstrates attention to detail.
Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.
Organizational Support – Follows policies and procedures; Completes tasks correctly and on time; supports organization’s goals and values; Supports affirmative actions and respects diversity.
Problem Solving – Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity – Meets productivity standards; completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed.
This position works within a manufacturing, assembly and distribution facility. This may include working around moving mechanical parts and is occasionally exposed to wet and/or humid conditions and hot and cold conditions. The noise level in the work environment is moderate.
While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus.
This position could require the ability to lift up to 50lbs and bend and stand.
Lund International is an Equal Opportunity Employer.
NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the employee in this job. The employee will be required to follow any other instructions and to perform any other job related duties requested by his or her supervisor.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
This job description supersedes prior job descriptions.
When duties and responsibilities change and develop the job description will be reviewed and subject to changes of business necessity.
About AMP RESEARCH
AMP Research: Innovation in Motion
The inventor of the electric running board and bed extender categories, AMP Research® is a U.S. manufacturer of aftermarket and OE automotive accessories for trucks, Jeeps, SUVs, and Vans. The company specializes in quality products utilizing ISO/TS standards with on-site design and tooling resources. The AMP Research motto, “Innovation In Motion” captures the groundbreaking mix of breakthrough products the company has brought to the market. Current products include: PowerStep™, PowerStep XL™, BedStep™, BedStep2™, and BedXtender HD™.